1) Is setting up an account to place an order necessary?
Creating an account is certainly not necessary to place an order. You can always check out as guest. However, at Wardrobe On Web, we know the value of your time; you are a creator, an achiever, a dreamer, and registering your self with us will help you achieve your goals sooner, as you will save up your time next time you will shop with us.
There are more benefits if you register with us:
2) What should I do if I have forgotten my password?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
3) What kind of payment methods do you accept?
We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Bank of America.
4) Do you really have FLAT RATE shipping worldwide? Are there any hidden charges?
Yes, we do! It is one of the reasons why we are so different than any other store. No hidden charges, what so ever. You should not be penalized for living abroad and loving Fashion.
5) How do I know if WOW has received my order?
Right after you place an order with us, you will receive an email from Wardrobe On Web with acknowledgment of the order along with the tracking no. Whether your order has been shipped or not can be found out from the "My Account" dashboard, in case you have registered with us not.
6) How can I track my order?
After you are done with the check out process, you will be emailed a tracking number for your order. You can check the status in the "My Account" and track your order status. If you checked out as a guest, please send in your tracking no. at email@example.com or by asking one of the reps on the LIVE chat available.
7) I have received a damaged good or an incorrect order. What should I do?
We do go an extra mile to make sure that your goods are delivered to you in mint condition. However, if an unfortunate mishap occurs, please get in touch with us at firstname.lastname@example.org, our returns/exchange policy takes care of such issues.
8) My order is half delivered. Where is the rest of it?
We do take extra care that the order is shipped in full, however, if such incident occurs, please inform us at email@example.com, at the earliest so that we take care of it without charging you anything extra.
9) Can I cancel my order after placing it?
We process your order within 6 hours of receiving it. You may cancel it ONLY within 5 hours of placing it. We will return your money in your PayPal account, and it may not be via the same method you transferred it to. Please email us within 5 hours with your order number, and PayPal details to process the cancellation.
10) I am confused about my size?
Please refer to the size guide with the outfit/shoe you have chosen. For further help please seek support from LIVE chat or our customer care team.
11) How do I know if an item is in stock?
Please refer to the product details section – it will show you against each size if the item is in stock (ready to ship or made to order), or seek help from our LIVE chat and customer care team.
12) The item that I like is out of stock. What can I do?
Sometimes, high in demand item run out of stock. If the designers repeat the design, we will have it back in stock. If not, then we will remove it from the site. Please keep checking the site or contact our customer team for help.
13) I have a comment/complaint/suggestion about your website, what should I do?
There is nothing more precious to us than your feedback! Please write to us at firstname.lastname@example.org, or direct message us on Facebook or Instagram. We look forward to it, and do the best to make sure that your feedback is incorporated into the WOW world.